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Why Choose Us?

Because we have more than 15 years of experience in the contact center industry and the necessary know-how to offer your company an excellent return on your investment.

Our “hands-on” and experienced management team will be directly involved in the success of your project.

Our services are easily adaptable to the requirements of your company.

We provide excellent customer service and at the same time make possible the development of successful sales and marketing strategies at a competitive cost.

Because we use the most up-to-date technology for all the services that are provided to our clients and we commit to a 99.999% uptime in all our services.

Infrastructure and Technology

Our main operation center is located in Dhanmondi, Dhaka, and is distributed amongst one entire floor of 5000 ft2, with a total of 50 seats available through 200 capacity.
All our operation centers are designed to work 24 hours a day, 365 days a year, under the most demanding conditions with a guaranteed up-time of 99.999%
We rely on the latest technology available, full IP information devices, and the necessary energy sources to ensure the success of all our operations and the full integration with databases and communication systems.
An open-source customized contact center software improved “in-house”. It includes ACD, IVR, CTI, predictive dialers, multimedia recorders, and administrative tools. All these results in a high capacity and availability platform, supporting contacts through different channels such as telephone, e-mail, voice mail, live web chat, and web voice.
The agent’s workspace (cubicle) includes everything necessary to be able to perform accordingly.
The supervisors and quality control managers rely on contact center tools that provide real-time access to call monitoring and computer applications enabling them to pull “real-time” and/or historical reports.
TeleConsult Group has 1 training centers where the agents are educated in phone etiquette, communication skills, and all necessary knowledge for the product or service.