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We Provide all kinds of Business Process Outsourcing Services in Bangladesh

TeleConsult Group is one of the oldest and great names in business process outsourcing or BPO services. We have been helping businesses with a number of our low cost services for a long time. Almost all kinds of services of a call center are available here which are you looking for. It offers a vast amount of features to small and mid-sized businesses. Overall customer service experience with us is positive. With our leading edge technology and experienced management and staff, we can deliver reliable high quality technical support, outsource services to supplement or replace your in house team. Customer assistance is available anytime over the phone, so you can get help for any issue immediately.

TeleConsult Group is among the leading companies and has vast experience in order management and order processing. We provide order management services to enable businesses to efficiently process orders, and thereby improve sales and revenue.

How Business Process Outsourcing Works


Business Process Outsourcing-BPO begins when a company decides it can get a benefit from outsourcing a business service, such as call center service to an external company. The company begins founding different companies that specialize in the business function they are searching for.

Once a company has reached out to the considered BPO company, then the conversation begins. BPO providers company determines the needs of the client company, then draws an analysis for those unique needs. Companies will then pull up a contract which is known as master service agreement or a service-level agreement.

Once a BPO company is hired, more sandy agreements may be drawn up to cover how each project will be handled by the BPO company. Such a contract is mostly called a statement of work.

Why choose BPO



Lower Costs


Organizations alway choose outsourcing because of cost reduction. Instead of buying IT equipment and hiring more employees to do different tasks, they can outsource the tasks to a service provider, reducing or even eliminating overhead costs.

Higher Efficiency


BPO companies are experienced in different fields and perform at the highest level. They embrace the latest technology to use best practices. It naturally results in higher efficiency and greater productivity.

Focus on core business functions


Many companies, usually start-ups, encounter a difficult time with ancillary business activities. Transferring non-core processes to the company gives the organization more time to focus on its main business activities.

Global expansion


If an organization determines to enter an overseas market, some knowledge about the local market will be required. It will help in boosting efficiency and quicker expansion.

What We Offer


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Contact Center Hosting


Inbound Call Center


Order Management Service


Contact Center Outsourcing


Outbound Call Center


Call Center Solution


HR Services


Salse And Customer Acquisition


Frequently Asked Questions (FAQs


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What is BPO outsourcing?

BPO is the practice of contracting through third-party vendors to handle specified business tasks. Imagine BPO outsourcing as offering non-essential activities to a specialist. This will help your company to focus on core competencies and potentially achieve cost savings and increased efficiency.

Who are BPO service providers?

Companies that specialized to provider BPO service to manage specific business tasks for other organizations. They act as an external workforce, taking on a range of duties to free up your internal resources.

Here are some examples of BPO service providers:

  • Call center operators
  • Data entry specialists
  • Software developers

How can outsourcing help my company?

Outsourcing can be an artistic tool to boost your company's efficiency and growth. Some key ways you can benefit from it

  • Obtaining cost savings and efficiency: Reduce labor costs and enjoy efficiency by outsourcing tasks to specialists who are renowned to complete more efficiently
  • Looking at core convenience: Free up your internal team to concentrate on focused business that drive you to a competitive edge.
  • Access global talent: Steps forward into a wider range of expertise by finding expertised professionals around the world who can bring what is suitable for your business.

Will I lose control over quality if I outsource?

Outsourcing doesn't have to mean that you need to lose specific quality control. You can better ensure your most demandable needs as they are best about the areas.

  • Focus on standards:Establish clear quality metrics beforehand. This ensures everyone involved understands your expectations
  • Regular monitoring: Schedule audits and reviews to assess the outsorcerer's performance. This allows for early detection and correction of any quality issues.
  • Quality control expertise: Some BPO firms specialize in quality control. They can provide access to a wider pool of trained professionals than you might have in-house.
  • Compliance requirements: Reputable BPOs adhere to industry standards and local regulations. This helps ensure quality and protects your business.