> TCG Call Center BPO and Software Service Provider in Bangladesh

TC






We Provide all kinds of Contact Center Hosting Services in Bangladesh

To provide the best service, we are constantly optimizing our campaigns according to the needs of each client, and adapting according to the necessary technologies required.

Modern consumers expect a prompt response to inquiries – and in the channel they choose. Call centers are more important than ever for your business success. How can you be confident your business has optimal solutions?

A Hosted Call Center is a modern customer experience solution where call center software is installed or hosted by an off-site service provider's system.

Teleconsult Group is one of the leading Call Center hosting service providers in Bangladesh. TCG believes in a world where delivering a superior customer experience is always possible. Many of today's call center leaders are migrating to Hosted Call Centers as a strategic way to lower the Total Cost of Ownership and maintenance costs.

TeleConsult Group’s dedicated Team, work exclusively on your project and leverage customer-specific training to reach out to prospects and customers on behalf of your company. The use of our Dedicated Agent model has proven to increase our clients’ ability to scale and meet growth and retention demands.

If needed by your company, a Pay By the Minute option through our 24/7 Answering Service.

Find the Perfect Contact Center Partner


Our team at TeleConsult Group knows the call center business from the inside out and we know we can make a real difference for our clients and their business. We’re not here to simply connect our clients to the right service provider. We’re here to help them make informed decisions, minimize their risks, solve their problems quickly and easily, and position their company for long-term growth and success. We will take your company through all of the steps in the Outsourcing Lifecycle pictured above, and make sure your call center outsourcing initiative is implemented and sustained without all of the risks associated with it.

At TeleConsult Group, we do the work for you – research, information, decision, and more. We give you the information you need to minimize the headaches and make the smart choice for your business. Finding the right call center outsourcing solution can be complicated, stressful, risky, and very time-consuming. Don’t go it alone! When you work with us, you’re hiring a call center outsourcing expert at NO COST.


TCG- Your Ultimate Hosting Partner


Operation Capacity


50 available workstations through 200 capacity.


Call Handle


Capacity to handle over 150,000 calls daily


Three Service Shifts


Monday through Sunday



Dedicated Agents


Qualified agent for any eligible project



Supervisor


Experienced & highly qualified supervisor



Quality Control


TCG always ensures their client satisfactorily



HP & Dell Servers


Ensured back-Up server for any project


Secured Access to Contact Cenetr


using biometrics or individual magnetic tags.


Encrypted-Secure Data Storage Facilities


with redundant server configuration


CISCO Routers & Switches


D-Link sys based intelligent network


Redundant power Supply including Generators & online UPS


Using online UPS to reduce call drop (0% call drop)


Customer Web Portal


with remote access to call logs, reports, and recordings


Restricted Access Data Center


The unauthorized person will be not allowed in the data center


The Latest Technology


Robust Intel-based desktop with mission-critical UPS


CCTV Surveillance


Full time CC TV surveillance



24/7 IT Support


In-house dedicated IT support personnel

Occupational health & safety


Clean & germ free work station

Training


Interactive Module based Training Materials